Authentic Care & Support Service’s pricing is based on the NDIS Pricing Arrangements and Price Limits. This sets the pricing limits that registered providers, like us, can charge for each specific support we provide.

During our onboarding process, we provide you with a list of these rates within your service agreement and update you of any changes to them as we receive them.

The NDIA regularly updates the pricing arrangements and limits, you can refer to the NDIS Pricing Arrangements here for the most up-to-date information.

Here at Authentic Care we have the ability to service most of the Greater Adelaide region, however we only have one office base. We’re a small admin team based just outside the Adelaide CBD in Hackney.

Supports are charged by the hour, however we have a minimum shift time of 2 hours.

Not at all. Other than our 2 hour minimum shift time, we can support you as often as you require, however, this can vary depending on your NDIS funding and your goals.

You can share your feedback at any time using these options:

1. Speak to a Team Member: Share your thoughts with your Support Worker or anyone from our team who will report your feedback or complaint. This can be done in person or through emailing admin@authenticcare.com.au or calling 08 8486 1194.
2. Feedback/Complaints Form: Ask for a Feedback/Complaints form from your Support Worker or email admin@authenticcare.com.au. You can submit your form through email, drop it into the office, post it, or give the form to your support worker or a staff member not involved in the feedback or complaint. You can submit forms anonymously as well if you prefer.